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“We believe in partnerships and helping our clients uplift their capability through innovative ways of working.”

The quick read
insurance

Agile Transformation

We recognised early that transforming the business needed external help and United Outcomes gave us that.

A leading global insurer was contemplating whether to embark on an Agile transformation journey to help capitalise on market opportunities and achieve better customer satisfaction. UO conducted Agile skills enablement workshops for the client in four countries and piloted Agile in 9 projects delivered for Hong Kong, Philippines, Thailand and Indonesia.

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The quick read
insurance

Project Portfolio Management Tool Implementation

This Strategic PMO won the Stars of Excellence award for the outcome of this project.

A global insurance provider was in need of a PPM platform to align regional variances in management systems and functions. The result – a single source of the truth for reporting key programme deliverables across a streamlined, global business structure.

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finance

Securing and upgrading applications

“UO left behind a legacy of delivery and detailed planning.”

Safeguarding and protecting millions of a worldwide bank’s customers was crucial during a complex, multistage web application upgrade. We left a legacy of enhanced customer experience, improvement for the internal teams – and a valued relationship with the bank that continues to this day.

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telecoms

Service management tool implementation

“A structured, outcomes-focused delivery approach helped us to achieve a successful integration.”

Collaboration was lacking, ambition was not. This global telecoms company needed to align the quality of its service desks and, by engaging United Outcomes, a unified Customer Service experience and consistent capability was developed and delivered by and for each region.

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insurance

innovative partnership project

“They left an enhanced innovative culture in the division – a crucial part of increasing our brand presence.”

How does a multi-national insurance firm work successfully with an innovative start-up? Working with the corporation and the start up, we oversaw the roll out of an award-winning innovative health app to engage customers. The road to success isn't always easy, but the results are worth it.

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public sector

Managing digital assets

“The buy-in and trust of the team was the main reason for such a successful outcome.”

The team behind a well-known cultural district in Hong Kong is transforming the way their marketing and social media teams store, manage and maintain their digital assets. Our engagement with them has revolved around testing, sharing, challenging... and becoming part of a close team with a shared love of food!

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The quick read
insurance

Agile Assessment Enablement

“We were already using agile in pockets but United Outcomes enabled us to join some more dots and gain additional benefits.”

A major Asian insurance company was looking to expand their use of agile ways of working across their delivery organisations in Hong Kong and the Philippines. Some agile capability existed and small projects had already delivered in an agile way, but the company wanted to benefit from agile across the enterprise.

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