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delivering outcomes

Building resilience and delivering change. Together.

Learn more about our work

Expertise

Gain the benefit of our experts' experience – get in touch with our consultants to learn more about how we can deliver and solve your challenges. Together.

Sophia Khimji

Partner

Sophia leads the Hong Kong business and works with senior stakeholders in the insurance sector to develop their strategy and operations. She has previously worked with Deloitte and the British Olympic Association in the UK.

Adrien Jolyot

Senior Manager

Adrien is an experienced management consultant. He has supported financial services and insurance firms in their new product development, digital innovation, process efficiency and customer engagement / experience.

Benny Lau

Manager

Benny specialises in delivering complex business transformation projects within the insurance sector, he is experienced in business process analysis and mapping, project management, change management and release planning.

Sophia Khimji

Partner

Sophia leads the Hong Kong business and works with senior stakeholders in the insurance sector to develop their strategy and operations. She has previously worked with Deloitte and the British Olympic Association in the UK.

Adrien Jolyot

Senior Manager

Adrien is an experienced management consultant. He has supported financial services and insurance firms in their new product development, digital innovation, process efficiency and customer engagement / experience.

Benny Lau

Manager

Benny specialises in delivering complex business transformation projects within the insurance sector, he is experienced in business process analysis and mapping, project management, change management and release planning.

Case studies

Read about some of our work and successes so far.

The quick read
insurance

Project Portfolio Management Tool Implementation

A global insurance provider was in need of a PPM platform to align regional variances in management systems and functions. The result – a single source of the truth for reporting key programme deliverables across a streamlined, global business structure.

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The quick read
telecoms

Service management tool implementation

Collaboration was lacking, ambition was not. This global telecoms company needed to align the quality of its service desks and, by engaging United Outcomes, a unified Customer Service experience and consistent capability was developed and delivered by and for each region.

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The quick read
finance

Securing and upgrading applications

Safeguarding and protecting millions of a worldwide bank’s customers was crucial during a complex, multistage web application upgrade. We left a legacy of enhanced customer experience, improvement for the internal teams – and a valued relationship with the bank that continues to this day.

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Thought leadership

Share some of our thinking and commentary, we believe that an open and collaberative forum for ideas breeds innovation and solutions.

Thinking
delivery

To everyone with a hammer

A hammer, like any tool is not the most appropriate for every job, but if that’s all you have, you are likely to try and fix everything with it without considering other options. And so it is with the world of change and the delivery of projects.

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Thinking
digital

Book of Futures mHealth

The use of mobile tracking devices for general medical surveillance is on the rise, as is the level of investment in accurate measuring devices. From business to public health services, mHealth is becoming increasingly integral to the future of our lifestyles. Are you ready?

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Thinking
partnerships

Collaboration vs Teamwork

Group exercises and team working may be the thing of nightmares for some, but companies with collaborative working cultures are five times more likely to be high performing. What are the differences between teamwork and collaboration? And how can you avoid the common pitfalls which can derail the spirit of collaboration?

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Services

Learn how we can help you.

PPPM Services

Governance

Workflow & Processes

  • Portfolio optimisation
  • Programme and project management
  • Project review and recovery
  • Delivery capability uplift

  • PMO design and establish
  • Operate the PMO
  • Uplift PMO capability
  • Develop and transform

  • Business analysis
  • New process design and setup
  • Workflow and process change
  • Continuous improvement

PPPM Services

  • Portfolio optimisation
  • Programme and project management
  • Project review and recovery
  • Delivery capability uplift

Governance

  • PMO design and establish
  • Operate the PMO
  • Uplift PMO capability
  • Develop and transform

Workflow & Processes

  • Business analysis
  • New process design and setup
  • Workflow and process change
  • Continuous improvement